It is Double Impact’s policy to continuously strive to improve the quality of the services it delivers. We will use effective quality assurance processes alongside our quality manual to establish, review, evaluate and continuously improve the services provided to meet the needs of our stakeholders.
Our quality objectives are broken down into SMART goals which are included in the Business Management System then incorporated into Operational Plans. Progress towards these are monitored in quarterly Quality Meetings and annually by the Board of Trustees.
Objective 1: Create equality of opportunity for all our learners regardless of their individual needs
Objective 2: Streamline the quality of delivery of all our Academies across their different delivery sites
Objective 3: Deliver learning opportunities which are responsive to service user needs and feedback
Objective 4: Achieve and maintain compliance with regulatory bodies
Objective 5: Ensure all our service delivery reaches the required quality standards
Double Impact will follow drug and alcohol treatment and education industry standards and guidelines, including, but not exclusive to:
Double Impact will undertake internal audits on all areas of the business on a scheduled basis. The purpose of these audits is to ensure conformance to Double Impact’s Business Management System, Academy Regulatory Framework, policies and procedures and relevant legislation and ISO9001.
Additionally, certain areas of the business have specific tools to assist with the process of carrying out internal audits:
Health & Safety 6 monthly check sheet
Staff training – Mandatory Training List
Data Quality – BOMIC and spreadsheets (where applicable)
External audits may take place from time to time e.g. OFSTED, Commissioners, ISO9001 and financial auditors The purpose of these audits is to ensure conformance to Double Impacts quality manual, policies and procedures and relevant legislation.
These audits will be recorded using the external agencies procedures.